Enterprise community and engagement platform hosting branded customer forums and knowledge sharing.
Khoros is an enterprise customer-engagement platform whose best-known surface is branded online communities: peer-to-peer forums, knowledge bases, idea boards, and groups run under the company's own domain. It also spans social media management and digital-contact-center tooling, but in the revenue stack its community product is the piece that matters — deflecting support tickets, surfacing power users, and keeping customers engaged between renewal conversations. Large B2C brands and B2B software companies with big customer bases are its typical operators.
Which of the capability map's modules Khoros covers — each links to the module's own page, with every tool that supports it.
| Module | Phase | Depth | Note |
|---|---|---|---|
| Run Revenue Operations | |||
| Community Management | Onboarding & Adoption | Core | Branded forums, knowledge sharing, and gamified peer support at enterprise scale. |
Khoros (formed from Lithium and Spredfast) carries the enterprise-community heritage: moderation tooling, gamification ranks, and scale characteristics proven on some of the largest branded forums on the web. Communities double as SEO assets — public answers rank and deflect tickets for years — which is a compounding return most engagement channels cannot claim.
Three compounding effects: support deflection, since answered questions keep answering themselves; retention signal, because community activity correlates with engaged accounts; and advocacy supply, as power users surface themselves. Communities also accumulate SEO value that paid channels never do.
When the customer base is large enough that moderation, spam control, and analytics at scale are real problems — typically enterprise B2C or large B2B installed bases. Smaller SaaS communities often start on lighter tools and graduate when volume demands it.