Customer Advisory Board Ops — Operates the formal program where strategic customers shape roadmap and strategy — nominations, sessions, follow-through on commitments. It draws members from advocacy and health data, and its output feeds the feedback-to-roadmap loop with high-signal input.
Customer Advisory Board Ops lives in the Customer Success phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Customer successcategory.
No product category maps cleanly onto this module yet — companies typically build it in-house or cover it with adjacent tooling. See who builds vs buys across the corpus.