Front republishes Autopilot pricing as a three-level outcome ladder
Autopilot returned to Front's pricing page as 'Starting at $0.05 /conversation' after roughly four months with no published rate, and its single $0.89-per-resolution price was replaced by a three-level outcome ladder — $0.05 Triage, $0.39 Handoff, $0.89 Resolution — with each conversation charged only once, at the highest automation level it reached.
Autopilot appeared on the pricing page as a Talk to Sales card with no published rate; the previous $0.89-per-resolution figure had vanished between the 2026-01-19 and 2026-02-05 snapshots.
Autopilot is listed at 'Starting at $0.05 /conversation', with the full ladder documented in Front's help center: $0.05 per triaged conversation, $0.39 per handoff, $0.89 per full resolution, charged once at the highest level reached.
Front’s AI agent had been priced as a single outcome — $0.89 per resolution — from the moment Autopilot replaced the legacy AI Answers SKU in late 2025. That figure was then pulled from the pricing page entirely, leaving Autopilot as a quote-only card for roughly four months.
By the 2026-06-12 Internet Archive snapshot it was back, and the mechanic had changed underneath it. Rather than billing only for a completed resolution, Autopilot now prices three distinct automation depths: $0.05 when it triages a conversation, $0.39 when it hands the conversation off to a teammate, and $0.89 when it resolves the conversation end to end. Front’s help-center article on Autopilot pricing (article 4890624) sets out the rule that keeps the levels from compounding — a conversation is charged once, at the highest level Autopilot reached, not once per level it passed through.
The same article documents three no-charge conditions: a teammate cancelling the automation, the customer asking for a human, and a technical failure on Front’s side.
The practical effect is a much lower entry point to metered AI usage — $0.05 rather than $0.89 — while the top of the ladder holds at the existing resolution price. It also means partial automation now carries a price where previously it was free: a conversation Autopilot triaged but could not resolve billed nothing under the flat-resolution model and bills $0.05 (or $0.39 on handoff) under the ladder. The change is dated to the snapshot window rather than to an announcement.
By the 2026-06-12 snapshot Autopilot was back on the pricing page as 'Starting at $0.05 /conversation' with the full ladder documented in the help center — $0.05 Triage, $0.39 Handoff, $0.89 Resolution — each conversation charged once at the highest level reached.