Mural retires Quarterly Engaged Members billing for monthly-tracked Member pricing, with some Enterprise accounts moving again to a tiered model
Mural's support documentation confirms Enterprise billing shifted from the named Quarterly Engaged Members (QEM) model to a 'Member pricing' model that tracks activated Members monthly instead of quarterly, and discloses that some Enterprise customers are being migrated further to a newer 'tiered Member pricing model.' Self-serve Team+ ($9.99/mo) and Business ($17.99/mo) list prices were not affected.
Enterprise billed via a named 'Quarterly Engaged Members (QEM)' flexible-membership model, still documented in Mural's own pricing-page FAQ as of June 2022, with a stated 10-member minimum on Business.
Enterprise billed via monthly-tracked 'Member pricing' (Total/Activated/New/Deactivated Member counts, historical data back to January 2023), with Mural's support center noting some Enterprise accounts are migrating again to a separate, undocumented-in-detail 'tiered Member pricing model.' Team+ and Business self-serve prices unchanged.
Mural’s support center article “Billing page (Member pricing)” (last updated Dec 19, 2024) confirms that Quarterly Engaged Members (QEM) — the Enterprise billing model still named in Mural’s own pricing-page FAQ as of the June 2022 Wayback snapshot — has been replaced by a model Mural now calls “Member pricing.” The article states this new model “is similar to QEM, but here the focus is on active Member data (on a monthly basis) rather than quarterly engaged Member data,” and gives Enterprise admins a dashboard tracking Total Members, a day-over-day performance indicator versus the prior month’s close, and Monthly Members trends (Total / Activated / New / Deactivated) with historical data available from January 2023 onward.
The same article discloses a second, more recent migration already underway: “If you’re on the new, tiered Member pricing model, check out our article about the billing page for the tiered Member pricing model” — implying Mural’s Enterprise installed base is not on uniform billing terms, with legacy QEM holdouts, Member pricing customers, and tiered Member pricing customers potentially coexisting. Mural has not published exact transition dates for either shift, nor has it stated publicly what specifically differentiates the newer tiered model from flat Member pricing.
Notably, none of this billing-mechanism churn touched Mural’s public self-serve prices: Team+ ($9.99/member/month billed annually) and Business ($17.99/member/month billed annually) have been verified unchanged in Wayback captures from January 2022 through the June 2022 window, and remain at those same prices on the live pricing page as of September 2026. The migration is confined to how Mural counts a billable Member on custom-quoted Enterprise contracts, not to the headline price itself.
Date reflects the last-updated date on Mural's own support documentation, not a confirmed transition date. That article confirms Quarterly Engaged Members (QEM) — the named model still referenced in Mural's own June 2022 pricing-page FAQ — was replaced by 'Member pricing,' which tracks activated Members monthly instead of quarterly. The same article notes some Enterprise customers are being migrated again, to a 'new, tiered Member pricing model' with its own separate billing-page documentation. Mural has not published exact transition dates for either shift.