AI chargeback automation that gathers evidence, fights disputes, and prevents friendly fraud on autopilot.
Chargeflow automates the chargeback dispute process for online merchants. When a cardholder disputes a charge, it assembles the evidence — order data, delivery confirmation, usage logs, customer communication — into a representment tailored to the card network's reason code, and submits it without merchant effort. It also works upstream of the dispute with alerts that let merchants refund before a chargeback is filed. Subscription and e-commerce businesses connect it to their payment processor and let it run. In the revenue stack it defends collected revenue in the collect-and-recover layer.
Which of the capability map's modules Chargeflow covers — each links to the module's own page, with every tool that supports it.
| Module | Phase | Depth | Note |
|---|---|---|---|
| Run Revenue Operations | |||
| Chargeback Management | Collect & Recover | Core | automated evidence assembly and representment by reason code |
| Disputes & Write-Offs | Collect & Recover | Supported | |
| Fraud / Payment Risk Scoring | Collect & Recover | Partial | pre-dispute alerts and friendly-fraud signals rather than full transaction risk scoring |
Chargeflow's success-based pricing — it earns only on recovered disputes — aligns the vendor with outcomes in a way seat-priced dispute tools do not. Full automation of evidence assembly matters because most merchants lose winnable disputes simply by not responding, and manual representment rarely scales past a handful of cases a week.
Usually yes, because SaaS disputes are disproportionately friendly fraud — the customer used the product and disputed anyway — and usage logs make strong evidence. Beyond recovered revenue, keeping your dispute rate down protects your standing with processors and card networks.
Both, to a degree. Dispute alerts let you refund flagged transactions before they become formal chargebacks, while the core product fights the ones that do get filed. True fraud prevention at authorization time still belongs to your gateway or a dedicated fraud tool.
By overlap on the capability map — computed, not curated.