Disputes & Write-Offs — The workflow for resolving contested charges — investigating the claim, issuing credits or adjustments, and formally writing off balances deemed uncollectable. Inputs arrive from the invoice dispute portal and AR aging; outputs post to the ledger and rev-rec as adjustments.
Disputes & Write-Offs lives in the Collect & Recover phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Payments and Billingcategories.
The critical requirements that test this capability in UsagePricing's AR automation & collections rubric — scored tool profiles link from the list below.
Do collectors get prioritized worklists with promises and disputes tracked?
The bar: Risk-prioritized queues, payment promises with auto-resume, and dispute state on the invoice.