Downgrade & Right-Sizing Management — Treats contraction as a managed workflow — moving a customer to a smaller plan gracefully, with correct proration, entitlement changes, and rev-rec impact. Usage optimization and cancel-save flows feed it candidates, and a clean downgrade keeps revenue that a refusal would lose entirely.
Downgrade & Right-Sizing Management lives in the Lifecycle Changes phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Billingcategory.