Drop-in cancellation flows with targeted save offers, winback campaigns, and payment recovery.
ProsperStack is a retention platform for subscription businesses that replaces the bare cancel button with a guided cancellation flow. When a customer moves to cancel, it surveys the reason and presents a targeted save offer — a discount, a pause, a plan downgrade — matched to that customer's segment and stated reason. It also runs winback campaigns for customers who do leave and recovery flows for failed payments, making it a churn-reduction layer that sits between the product and the billing system.
Which of the capability map's modules ProsperStack covers — each links to the module's own page, with every tool that supports it.
| Module | Phase | Depth | Note |
|---|---|---|---|
| Grow Revenue | |||
| Retention / Cancel-Save Flows | Retention & Insights | Core | Embeddable cancel flows with segmented save offers and exit surveys wired to the billing system. |
| Win-Back Campaigns | Retention & Insights | Supported | Automated offers to churned customers based on their cancellation reason and history. |
| Involuntary-Churn Prevention | Retention & Insights | Supported | |
The drop-in model is the point: flows embed via a snippet and connect directly to billing platforms, so teams ship personalized cancel experiences without building offer logic in-house. Because every cancellation passes through it, ProsperStack also becomes the system of record for churn reasons — data most billing systems never capture.
Both outcomes happen, which is why measurement matters. Well-targeted offers — pauses for seasonal users, downgrades for over-plan customers — retain revenue that a hard cancel would lose outright, while blanket discounts mostly defer churn. The exit-survey data tells you which save you are actually making.
All three sell embeddable cancel-save flows; differences show up in billing integrations, offer targeting depth, and how much of the failed- payment and winback surface they cover. Shortlists usually come down to which tool supports your billing platform natively and how much control you want over offer experimentation.