Atlassian begins default AI-training data collection below Enterprise
Atlassian began opting Jira, Confluence, and JSM customers below the Enterprise tier into default AI-training data collection with no opt-out, drawing a 604-point Hacker News thread and renewed scrutiny of Rovo's data practices.
On 2026-08-17 Atlassian changed its default data-handling policy so that customer content on Jira, Confluence, and Jira Service Management plans below Enterprise is used to train Atlassian’s AI models (including Rovo) by default, with no opt-out available short of upgrading to an Enterprise plan. The change drew a 604-point, 136-comment Hacker News thread and renewed developer-community scrutiny of how AI features are monetized and governed across Atlassian’s product line, alongside the company’s broader 2024-2026 Rovo pricing evolution (paid launch → free bundled-credit reversal → a rising per-resolution rate on Rovo Customer Service).
Atlassian began collecting Jira/Confluence metadata by default to train its AI models for roughly 300,000 customers, reversing its earlier pledge not to train on customer data. Free, Standard, and Premium customers cannot opt out; only Enterprise can decline both metadata and in-app content collection. The policy drew a 604-point, 136-comment Hacker News discussion.