Pinecone replaced its in-house billing engine with Orb for serverless usage pricing
Pinecone's original billing system was built in-house but didn't support multi-product billing or complex metering — the team still calculated some invoices manually. When it launched serverless (read units / write units / storage), Pinecone adopted Orb as the system of record for all usage and billing data, enabling add-ons, discounts, custom plans, and version-controlled pricing without engineering bottlenecks. The RU/WU metering layer remains in-house; Orb handles invoicing and plan management.
Four self-serve/sales tiers verified: Starter (free), Builder ($20 flat), Standard ($50 min), Enterprise ($500 min), plus Bring Your Own Cloud (BYOC) at custom pricing. Usage rates step up by tier. One-time $250 bulk-import credit (1 TB) for Standard/Enterprise through 2026-07-31.