SDR Queue & Capacity Management — Balances lead volume against SDR bandwidth — prioritized work queues, task limits, and coverage when reps are out. Routing fills the queues; its utilization data flows into capacity and headcount planning.
SDR Queue & Capacity Management lives in the Sales Engagement phase of Create Demand — the stage where you build qualified pipeline before a deal exists. In the corpus tool index this phase maps to the CRMcategory.