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Atlassian re-meters automation as "steps" and caps Enterprise automation

Atlassian pricing

Atlassian replaced "automation rule runs" with a new "automation steps" unit on Jira, Confluence, and Jira Service Management, and Enterprise tiers on all three products lost unlimited automation in favor of explicit per-user monthly caps.

Before

Enterprise: "Unlimited automation rule runs" (Jira), "Unlimited automations" (Confluence), "Unlimited automations" (Jira Service Management)

After

Enterprise: "1,000 automation steps per user per month" (Jira), "500 automation steps per user per month" (Confluence), "9,500 automation steps per user per month" (Jira Service Management)

Atlassian’s pricing pages for Jira, Confluence, and Jira Service Management all switched their automation-allowance wording from “automation rule runs” to “automation steps” between the 2026-09-01 and 2026-09-07 captures, alongside restructured per-tier limits. The most consequential change is at the top of the ladder: Enterprise plans on all three products previously advertised “Unlimited automation rule runs” / “Unlimited automations,” and now show a specific numeric cap instead — Jira Enterprise reads “1,000 automation steps per user per month,” Confluence Enterprise “500 automation steps per user per month,” and Jira Service Management Enterprise “9,500 automation steps per user per month.” Standard and Premium tiers were re-based too (Jira Standard moved from “1,700 automation rule runs per month” to “400 automation steps per user per month”; Confluence Premium moved from a vague “10x more automations” bullet to a concrete “250 automation steps per user per month”). Atlassian’s licensing docs hub also added a new dedicated “Automation” navigation entry alongside the existing product pricing pages, consistent with a formal re-metering rather than a copy tweak. Seat prices were unchanged across all three products.

From Atlassian's pricing timeline
Automation re-metered as "steps"; Enterprise loses unlimited automation; JSM gets 10x Rovo credits plus disclosed overage pricing

Atlassian replaced "automation rule runs" with a new "automation steps" unit across Jira, Confluence, and JSM, and Enterprise tiers on all three products moved from unlimited automation to explicit caps (1,000/500/9,500 steps per user/month respectively). Separately, Atlassian's Rovo licensing FAQ disclosed that Jira Service Management and the Teamwork/Service Collections bundle 10x the Rovo credit and indexed-object allowance of standalone Jira/Confluence (e.g. JSM Standard: 250 credits + 1,000 indexed objects/user/mo vs. Jira Standard's 25 + 100), and published for the first time a standard pay-as-you-go overage rate for any Rovo credit pool: $0.01/credit ($10 per 1,000 credits), plus prepaid volume packs and an extra-usage off switch. Seat prices (Free/Standard/Premium/Enterprise) were unchanged.

About Atlassian
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Atlassian prices Jira, Confluence, and Jira Service Management on separate per-user Free-to-Enterprise ladders, with banded volume discounting that lowers the blended per-seat rate as headcount grows.

Pricing model hybridfreemium
Billing units seatscreditsresolutions
Sales motion self serveplgsales led
Free tier
Yes
Commits
None
Transparency
public

Atlassian pricing history

  1. Sep 2026
    Automation re-metered as "steps"; Enterprise loses unlimited automation; JSM gets 10x Rovo credits plus disclosed overage pricing
  2. Sep 2026
    Baseline: Free/Standard/Premium/Enterprise with Rovo AI credits
  3. Aug 2026
    Default AI-training data collection takes effect; no opt-out below Enterprise
  4. Feb 2026
    Third annual Data Center price increase (flat 15%)
  5. Oct 2025
    Rovo bundling reaches Standard; Rovo Dev reaches GA; third October price rise
Full Atlassian timeline

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