Intercom's Essential discount disappears again — back to $29/$39 list, fin.ai still shows $19

Intercom’s new-customer Essential discount — which came back on 2026-07-21 as an A/B experiment (team-self-serve-essential-price-reduction) and was confirmed present again on the 2026-08-11, 2026-08-12, and 2026-08-13 captures — is gone from the main pricing surfaces as of the 2026-08-14 capture. Both intercom.com/pricing and intercom.com/pricing/calculator now render Essential cleanly at $29/seat/mo on annual billing and $39/seat/mo on monthly billing, on both toggle states, with no “Save 35%” / “Save 25%” banner and no struck-through price. The calculator’s annualised total reads “Billed annually at $468.00 $348.00” — the standard 12-month annual-vs-monthly discount ($39 → $29/seat), not a promotional strike.

This is the second time this specific offer has switched off since it first appeared on 2026-06-24: it ran roughly a week, ended by 2026-06-30, came back 2026-07-21, and has now disappeared again roughly three weeks later. fin.ai/pricing’s “Fin with the Intercom helpdesk” seat anchor has not followed the same pattern — it still shows $0.99 per outcome + $19 per helpdesk seat/mo on the same 2026-08-14 capture, reconfirming that surface runs its own, uncorrelated pricing variant rather than tracking the main site’s promo state.

Nothing else moved. Advanced holds at $85/seat/mo annual ($99 monthly), Expert at $132/seat/mo annual ($139 monthly), the add-on rack is unchanged (Pro from $99/mo, Proactive Support Plus from $99/mo, Copilot $29/agent/mo annual or $35 monthly), and the $0.99-per-Fin-outcome meter — the line that actually drives an Intercom bill at volume — is untouched.