Workday cuts the BP Optimize credit rate tenfold and adds the Frontline Agent to the rate card
The Flex Credits Rate Card re-meters BP Optimize from 1 credit per business process event to 1 credit per 10 events post-activation, adds the Frontline Agent at 15 credits per upload, and introduces an order-term rate lock.
Diffing the archived Flex Credits Rate Card dated 26 June 2026 against the version dated 6 August 2026 shows three changes.
Rate cut. The BP Optimize Agent’s “Process Analysis and Optimization - Process improvement” skill moves from “Business process event selected to analyze and optimize (per event)” at 1 credit to “Business process event selected to analyze and optimize post initial activation (per 10 events)” at 1 credit. That is a tenfold reduction in the effective rate, with the metered scope narrowed to events after initial activation.
New row. The Frontline Agent’s “Time Management - Spreadsheet time entry” skill is added at 15 credits per upload.
New clause. A section headed “Updates for New or Discontinued Agents” is introduced: rates for generally-available skills are “locked for Customer’s Order Term”, newly released Offers are charged at the rate published in the customer’s Platform Consumption Console on the release date for the remainder of the order term, and “Workday reserves the right to end the availability of any Offers.”
A further revision dated 2 September 2026 changes only wording on the generally-available card (“Screen a resume” becomes “Review a resume”) with no rate changes.
The rate card re-meters the BP Optimize Agent from 1 credit per business process event to 1 credit per 10 events analysed post initial activation — a tenfold cut in the effective rate plus a narrowing of scope. The Frontline Agent's spreadsheet time-entry skill is added at 15 credits per upload, and a new clause locks generally-available rates for the customer's order term while reserving Workday's right to end availability of any Offer.